MEDICAL RESPONSE INTERNATIONAL’s main markets are Spain and Portugal, and it works primarily with clients in the healthcare sector. The activity that MEDICAL RESPONSE INTERNATIONAL considers to comply with the quality requirements set out in the international standard ISO 9001:2015 is:
SCOPE: Medical care MEDICAL RESPONSE INTERNATIONAL’s main activity is the management and coordination of healthcare services for health insurers, acting as the strategic link
that guarantees efficiency and quality in patient care. Our quality policy is based on the following guiding principles:
1. Commitment to meeting applicable requirements, including legal ones.
2. Based on the strategic guidelines defined in the context analysis carried out, the company’s objectives have been established and communicated to all levels of our organisation.
3. To implement quality indicators and monitor progress against them, thereby enabling us to understand and guarantee the service and level of quality desired by our clients.
4. To ensure that working conditions are optimal by assessing the risks that may arise in our processes, eliminating them as far as possible and mitigating those identified.
5. To develop continuous training programmes aimed at improving the skills of our staff, thereby involving all staff in the achievement of all the objectives set out in this document. To foster and achieve a motivating environment for all members of the organisation.
6. Commitment to the continuous improvement of the management system implemented within the organisation.
7. Excellence in coordination management: to guarantee agile, transparent and efficient management of healthcare services, acting as a strategic link to meet the operational needs of insurers and patient care.
8. Selection and monitoring of providers: to maintain a rigorously assessed network of partner centres and providers, ensuring that the services provided by third parties meet our standards of quality and rigour in care.
9. Commitment to the patient experience: Ensuring patient satisfaction throughout the entire managed care process, ensuring that the service experience is safe and satisfactory, whilst always guaranteeing the confidentiality of clinical information.
Management makes this policy accessible and makes it available to its clients, all its employees, suppliers and stakeholders. The policy is kept up to date through periodic reviews, which coincide with management’s reviews of the system, so that it takes account of changes in environmental conditions and the information received. In this regard, management provides and will continue to provide all the necessary human, technical and financial resources to achieve the objectives and targets established on a scheduled and periodic basis.